Protecting your private information is our priority. This Statement of Privacy applies to www.remedywave.com and RemedyWave℠ and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to RemedyWave include www.remedywave.com and RemedyWave℠. The RemedyWave website is a technical support help desk site that provides a variety of IT technical support services. By using the RemedyWave website you consent to the data practices described in this statement.
Collection of your Personal Information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services. These may include: (a) registering for an account; (b) submitting payment information when ordering and purchasing services. We will use your information for, but not limited to, communicating with you in relation to services you have requested from us. We also may gather additional personal or non-personal information in the future.
Sharing Information with Third Parties
RemedyWave does not sell, rent or lease its customer lists to third parties. RemedyWave may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for services. All such third parties are prohibited from using your personal information except to provide these services to RemedyWave, and they are required to maintain the confidentiality of your information.
RemedyWave may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on RemedyWave or the site; (b) protect and defend the rights or property of RemedyWave; and for (c) act under exigent circumstances to protect the personal safety of users of RemedyWave, or the public.
Tracking User Behavior
RemedyWave may keep track of the websites and pages our users visit within RemedyWave, in order to determine what RemedyWave services are the most popular. This data is used to deliver customized content and advertising within RemedyWave to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by RemedyWave. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the RemedyWave website.
Security of your Personal Information
RemedyWave secures your personal information from unauthorized access, use, or disclosure. RemedyWave uses the following methods for this purpose:
TLS Protocol
Data Encryption
When information is transmitted to other websites, it is protected through the use of encryption, such as the Transport Layer Security (TLS) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records;
Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
RemedyWave does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website
E-mail Communications
From time to time, RemedyWave may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and for other general communication.
If you would like to stop receiving marketing or promotional communications via email from RemedyWave, you may opt out of such communications you may unsubscribe from emails by "replying STOP" or "clicking on the "UNSUBSCRIBE button." in the emails.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted. All servers are located within the United States. RemedyWave is not a website hosting or data center hosting company. We do not provide any methods for customers to store their business data on our servers. RemedyWave only provides a variety of technical support services, and various IT Department workflow assessment services, to customers.
RemedyWave only stores basic account details about each customer. The data may include: company name, contact name, email address, technical support plan, and payment history. No customer credit card details or banking details are ever stored on any of our servers. All data from customers, regardless of their geographic location, is stored on servers located within the United States. The limited information that we store is fully encrypted, both when the data is at rest, and when the data is ever transmitted between servers.
Changes to this Statement
RemedyWave reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
RemedyWave welcomes your questions or comments regarding this Statement of Privacy. If you believe that RemedyWave has not adhered to this Statement, please contact RemedyWave at: